Extensions & Salons

est.
2010
Coco Marie Hair

salon

Our goal is for each client to love their hair results. In the event that you are dissatisfied with your service(s), our refund policies are laid out as such:
1. Services received cannot be refunded. We will gladly adjust any service you receive within 48 hours of your appointment within reason and must be the same outcome you initially wanted, not due to changing your mind. If you are not satisfied with the work performed, please return to the salon so your hair can be visually inspected by a stylist. You may also email support@cocomariehair.com to show photos. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you. Again the service performed must be an adjustment not a complete change. 

2. If you’re dissatisfied with a hair cut service please call the location you received your service at or email our support team photos with your information. This must be done within 48 hours of your appointment. A refund will not be given but adjustments to your cut will be made. 

3. Refunds for products purchased will only be considered if presented within seven (7) days of purchase. Products can only be refunded if unused and in its original packaging. If a product is opened or used, a restocking fee of 25% will be charged.
 
4. Hair extensions are non-refundable after hair deposit is placed. If you want to reschedule your installation appointment for a later date we can hold your hair however a refund will not be provided.

Policies

FAQS

How often should I get move ups on my extensions ?

How long does COCO MARIE HAIR last?

Can I go to bed with wet hair? 

How to properly wash my extensions?

How soon can I pull up my hair?

FAQS

How long does COCO MARIE HAIR last?

Can I go to bed with wet hair? 

How to properly wash my extensions?

How soon can I pull up my hair?

Every 6-8 weeks depending on how fast your natural hair grows. 

FAQS

Can I go to bed with wet hair? 

How to properly wash my extensions?

How soon can I pull up my hair?

With proper maintenance appointments and care at home your blonde extensions can last 8-10 months and our brunette hair can last 10-14 months. You must use our COCO BABE Hair Care or another similar luxury brand of hair care to keep them conditioned and protect them from heat. Brushing every morning and night with our extension brush is also a must. 

How often should I get move ups on my extensions ?

FAQS

How often should I get move ups on my extensions ?

How long does COCO MARIE HAIR last?

How to properly wash my extensions?

How soon can I pull up my hair?

We recommend fully drying your extensions, especially the top wefts sitting on your scalp. Hair can become delicate when wet and the weight of wet hair is not good for a healthy scalp. Hand tied wefts will also swell when wet and can create looping and shedding. Our ENVY wefts do not do this but we still recommend drying before bed. 

FAQS

How often should I get move ups on my extensions ?

How long does COCO MARIE HAIR last?

Can I go to bed with wet hair? 

How soon can I pull up my hair?

Please use a moisture only shampoo (no protein) and wash in between your rows. Gently rub in a downward motion to reach the ends. Condition from mid shaft to ends as conditioner is never needed on the scalp and could possibly create bead slippage as well as product build up.

FAQS

How often should I get move ups on my extensions ?

How long does COCO MARIE HAIR last?

Can I go to bed with wet hair? 

How to properly wash my extensions?

With our COCO METHOD we want your scalp to not have tension immediately so please wait 7 days to pull hair up tight. If you are wearing our Concealed Technique you can pull hair up immediately.